Thu, 06/07/12 | Sidra
Last night, we discovered an error that may have left you in a bind. Instead of rolling out new Recon data collected in May, we inadvertently duplicated April results across the reports.
Focused on delivering accurate reports in a faster turnaround time, we upgraded our hardware so we could stay ahead of Recon’s growth.
During this update to new servers, we mistakenly loaded last month’s data instead of the newest results. No doubt, this causes you a terrible inconvenience, and we don’t take it lightly. We sincerely apologize for our mistake and want to make it right.
Minimizing the effect on you and your reputation
We understand that it’s your name on the line with clients. You relied on us to deliver, and we let you down. While it is not perfect, there is a suggestion that might help until we can deliver the corrected reports (and we will).
If you tracked specific keywords in a Keyword Ranking Report, the weekly tracking results were unaffected. They continue to update as planned, and you can share those results with your clients via the Live Ranking’s URL.
Further, you will find that we have updated your account with an extra month’s worth of credits, and we stopped the clock so that those credits never expire.
There was zero hesitation in deciding that we need to fix this June release while working on July’s updates, too. It could delay next month’s release slightly. However, leaving even one month marred would muddy your historic trends and cumulative results in future reports. We will not compromise the SEO competitive insights you present to your clients each month. Thank you for your patience while we correct the results.
Originally planned for this past week, we expect to have this update to you in approximately 3 weeks. As usual, you will be notified by email when reports are ready.
Originally planned for the first week of July, we expect to have this rolled out approximately 1 week later than expected.
Expected for the first week of August as planned.
If there is anything else that we can do to bridge this gap for you, please let us know how we can help. We are available on live chat, Twitter, Facebook, and email. Again, we apologize for our mistake and look forward to delivering the right results as soon as possible.
The SpyFu Team
Live Chat: Log in to any SpyFu page and find the link in the upper right